Privacy Policy
Last updated: January 15, 2026.
Nexviloq d.o.o. (hereinafter: "Nexviloq", "we", "us" or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website nexviloq.com and related services.
1. Data Controller
The controller of your personal data is Nexviloq d.o.o., with registered office at Ilica 42, 10000 Zagreb, Croatia, OIB: 12345678901. For all data protection inquiries, you can contact us at: privacy@nexviloq.com.
2. What data we collect
We collect the following categories of personal data: identification data (name, surname, date of birth), contact data (email address, phone number, postal address), financial data (transaction details, investment history), technical data (IP address, browser type, operating system, cookie data), and communication data (content of messages you send us through the contact form).
3. Legal basis for data processing
We process your personal data based on: your explicit consent, performance of a contract or taking steps before entering into a contract, our legitimate interests (service improvement, platform security), fulfillment of legal obligations in accordance with the laws of the Republic of Croatia and EU regulations.
4. Purpose of data processing
We use your data for: providing and maintaining our services, processing your inquiries and communicating with you, personalizing user experience, analyzing platform usage to improve services, fulfilling regulatory and legal obligations, protecting platform and user security.
5. Sharing data with third parties
We do not sell your data to third parties. We may share data with: service providers who assist us in operations (hosting, analytics, payment processing), regulatory bodies when legally required (HANFA, tax administration), legal advisors in case of disputes or legal proceedings. All our partners are bound by confidentiality and data protection obligations.
6. How long we retain your data
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. Investment-related data is retained for at least 10 years in accordance with financial business regulations. Contact data is retained until you request its deletion or until the processing purpose expires.
7. Your rights
In accordance with the General Data Protection Regulation (GDPR), you have the following rights: right of access to your personal data, right to rectification of inaccurate data, right to erasure ("right to be forgotten"), right to restriction of processing, right to data portability, right to object to processing, right to withdraw consent at any time. To exercise your rights, contact us at privacy@nexviloq.com.
8. Data security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, destruction, or alteration. We use SSL encryption for data transmission and regularly conduct security audits of our systems.
9. Changes to privacy policy
We reserve the right to modify this Privacy Policy. We will notify you of any significant changes through our website or by email. We recommend that you regularly review this page to stay informed about our data protection practices.
10. Contact and complaints
For all questions, requests, or complaints regarding the protection of your personal data, you can contact us at: Nexviloq d.o.o., Ilica 42, 10000 Zagreb, Croatia, Email: privacy@nexviloq.com, Phone: +385 1 234 5678. If you believe that the processing of your personal data violates the GDPR, you have the right to file a complaint with the Personal Data Protection Agency (AZOP), Selska cesta 136, 10000 Zagreb.